Returns & Exchanges

As an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving a reason, under the Swedish Act on Distance Contracts (distansavtalslagen). See our Right of Withdrawal page for the full process.

To start a return, email us at info.blncstudio@gmail.com with your order number.

Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as the sender remains responsible for the parcel until it has been successfully delivered to us.

Once your return has been received, we'll refund what you paid, including standard delivery, within 14 days — to your original payment method. If the item shows signs of use beyond trying it on, we may deduct a corresponding amount for the reduced value; we won't refuse a refund outright.

Want a different size instead? See our Returns & Complaints page for exchanges.

Sale items are eligible for return unless otherwise stated.

Shipping

All products are made to order to reduce unnecessary waste and maintain the highest quality.

Please allow approximately 2–5 business days for production and an additional 2–5 business days for shipping. Estimated total delivery time is normally 4–10 business days.

Delivery times may vary during holidays or periods of high demand.

Once your order has been shipped, you will receive a shipping confirmation including a tracking number.

Shipping costs are calculated based on your delivery destination and will always be shown at checkout before you complete your purchase.

My Order Has Not Arrived

If your order has not arrived within the estimated delivery timeframe, please contact us at info.blncstudio@gmail.com and include your order number. We will be happy to assist you.

Orders

How do I know my order was successful?

After placing your order, you will receive an order confirmation sent to the email address provided at checkout.

If you do not receive an email within a few minutes, please check your spam or junk folder. If you still cannot locate it, contact us and we will assist you further.

Can I cancel my order?

Orders can only be cancelled before production has started. If you wish to cancel your order, contact us as soon as possible at info.blncstudio@gmail.com. We cannot guarantee cancellation once production has begun.

Once an order has been shipped, it can no longer be cancelled and must instead be returned in accordance with our return policy.

I received the wrong item

We're sorry to hear that.

If you have received an incorrect or defective item, please contact us with your order number and photos of the issue.

In these cases, BLNC Studio will cover the return shipping costs. Once the issue has been reviewed, you may choose between a replacement item or a full refund.

Products & Sizing

How should I care for my garment?

To preserve the quality, fit, and print of your garment, we recommend washing inside out with similar colours.

Avoid bleach and harsh detergents. Air drying is recommended whenever possible. If using a tumble dryer, select a low heat setting.

Do not iron directly on printed areas.

How do I choose the right size?

Sizing may vary slightly between different styles and products.

We recommend consulting the size guide available on each product page before placing your order.

If you're unsure which size to choose, feel free to contact us and we'll be happy to help.