Returns & Exchanges
We hope you love your purchase. If for any reason you're not completely satisfied, you may return your item within 14 days of receiving your order.
To be eligible for a return, items must be unworn, unused, and returned in their original condition with all original packaging included.
To start a return, please contact us at:
Customers are responsible for return shipping costs. We recommend using a tracked shipping service, as the sender remains responsible for the parcel until it has been successfully delivered to us.
Once your return has been received and approved, your refund will be issued to the original payment method. Please allow 3–5 business days for the refund to appear, depending on your payment provider.
Sale items are eligible for return unless otherwise stated.
Shipping
We currently ship within Scandinavia.
To provide the most efficient delivery experience, orders may be produced and dispatched from different fulfillment locations depending on the destination of the shipment.
Orders are typically processed and dispatched within 4 business days. Once your order has been shipped, you will receive a confirmation email containing tracking information.
Estimated delivery time is 5–10 business days, depending on your location and selected shipping service.
Shipping partners may vary depending on destination and availability.
From time to time, complimentary shipping may be offered during selected campaigns and promotions.
My Order Has Not Arrived
If your order has not arrived within the estimated delivery timeframe, please contact us at info.blncstudio@gmail.com and include your order number. We will be happy to assist you.
Orders
How do I know my order was successful?
After placing your order, you will receive an order confirmation sent to the email address provided at checkout.
If you do not receive an email within a few minutes, please check your spam or junk folder. If you still cannot locate it, contact us and we will assist you further.
Can I cancel my order?
Orders may be cancelled within 1–2 days of purchase, provided they have not yet been dispatched.
Once an order has been shipped, it can no longer be cancelled and must instead be returned in accordance with our return policy.
I received the wrong item
We're sorry to hear that.
If you have received an incorrect or defective item, please contact us with your order number and photos of the issue.
In these cases, BLNC Studio will cover the return shipping costs. Once the issue has been reviewed, you may choose between a replacement item or a full refund.
Products & Sizing
How should I care for my garment?
To preserve the quality, fit, and print of your garment, we recommend washing inside out with similar colours.
Avoid bleach and harsh detergents. Air drying is recommended whenever possible. If using a tumble dryer, select a low heat setting.
Do not iron directly on printed areas.
How do I choose the right size?
Sizing may vary slightly between different styles and products.
We recommend consulting the size guide available on each product page before placing your order.
If you're unsure which size to choose, feel free to contact us and we'll be happy to help.