RETURN POLICY 26'

Right of Withdrawal (14 days)

As an EU consumer, you have the right to withdraw from your purchase within 14 days, without giving a reason, under the Swedish Act on Distance Contracts (distansavtalslagen).

Withdrawal period

The 14 days start the day you receive your order (or the last item, if delivered separately).

How to withdraw

Email info.blncstudio@gmail.com with your order number and the reason for your return, before the 14 days are up. We'll reply with full instructions for sending the item back, including the return address.

You cover the return shipping cost — please use a trackable method. Once you've heard back from us, send the item within 14 days. Items should be unused and with tags attached; we may deduct value lost from excessive handling.

Refunds

We refund what you paid, including standard delivery, within 14 days of receiving the item back (or proof of return) — to your original payment method.

Exchanges

Want a different size instead of a refund? Email info.blncstudio@gmail.com with your order number, the item, and the size you'd like instead. We'll reply with instructions, including where to send the item. You cover the cost of sending it back to us. Exchanges are subject to availability, and the item must be unworn, unwashed and with tags attached.

Complaints — faulty or damaged items

Under the Swedish Consumer Sales Act (konsumentköplagen), you can complain about faults for up to 3 years, provided you contact us within a reasonable time (ideally 2 months) of noticing the issue. Faults appearing within 1 year are presumed to have existed at delivery.

Email us within 48 hours of noticing the issue, with your order number and photos. We'll repair, replace, refund or reduce the price, and cover return shipping for approved complaints.

Unresolved disputes can be brought to ARN or the EU's online dispute resolution platform.

Contact

BLNC STUDIO — info.blncstudio@gmail.com