Returns & Complaints Policy

Returns

To cancel your order and get a refund within 14 days of delivery, see your statutory Right of Withdrawal — that page covers the full process, including refund of your original shipping cost.

Exchanges

Want a different size instead of a refund? Email info.blncstudio@gmail.com with your order number, the item, and the size you'd like instead. We'll reply with instructions, including where to send the item. You cover the cost of sending it back to us. Exchanges are subject to availability, and the item must be unworn, unwashed and with tags attached.

Complaints — faulty or damaged items

Under the Swedish Consumer Sales Act (konsumentköplagen), you can complain about faults for up to 3 years, provided you contact us within a reasonable time (ideally 2 months) of noticing the issue. Faults appearing within 1 year are presumed to have existed at delivery.

Email us within 48 hours of noticing the issue, with your order number and photos. We'll repair, replace, refund or reduce the price, and cover return shipping for approved complaints.

Unresolved disputes can be brought to ARN or the EU's online dispute resolution platform.

Contact

BLNC STUDIO — info.blncstudio@gmail.com